Your privacy and payment information matter

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, booking platform, support channels, and vehicle rental services.

By using our website or services, submitting a booking, making a payment, or contacting our team, you acknowledge this Privacy Policy.

We are committed to handling personal information responsibly, transparently, and securely.

We may collect personal information such as your full name, email address, phone number, nationality, date of birth, address, and identification details required for booking, delivery, and driver verification.

We may collect rental and booking information such as pickup and return location, rental dates, selected vehicle, flight details, hotel address, delivery instructions, and booking preferences.

We may collect documents and verification materials such as driving license details, passport details, residence card information, and other supporting information reasonably required to approve and manage rentals.

We may collect payment-related information such as payer name, transaction reference, billing details, payment status, deposit status, and refund status. We do not store full card numbers, CVV numbers, or complete card credentials on our servers.

We may also collect technical and usage information such as IP address, browser type, device information, approximate location data, referral source, pages visited, and interactions with our website to improve security and service performance.

We use personal information to process bookings, verify identity and driver eligibility, confirm reservations, coordinate delivery and return, manage rental agreements, and provide customer support.

We use information to process payments, deposits, approved refunds, chargebacks, and transaction verification through trusted payment service providers.

We may use data to detect fraud, reduce risk, prevent unauthorized activity, investigate misuse, respond to disputes, and protect our customers, vehicles, staff, partners, and business operations.

We may use information to communicate with you about booking updates, support issues, important service notices, delivery coordination, payment reminders, and account or reservation changes.

We may also use technical and operational data to improve website functionality, customer experience, performance, fleet operations, and service reliability.

We do not sell personal data to third parties.

We may share relevant information with trusted service providers and operational partners when needed to complete and manage services. This may include payment processors, vehicle providers, delivery personnel, support systems, hosting providers, insurers, roadside assistance providers, fraud prevention tools, and professional advisers.

We may share information where necessary to comply with legal obligations, respond to lawful requests, enforce our terms, investigate fraud, protect our rights, or support claims, disputes, and safety matters.

Where a booking is fulfilled through an operational rental partner, only the relevant booking, identification, and service information required to complete the rental may be shared.

Online payments may be processed by third-party payment service providers. These providers process payment data under their own security and compliance standards.

We may receive limited payment-related information from payment providers, such as transaction references, payment status, card brand, partial masked card details, authorization results, deposit status, and refund confirmations.

We do not store full payment card numbers, CVV codes, or complete sensitive authentication data on our website or internal systems.

Payment providers may use their own fraud screening, compliance checks, and transaction monitoring processes in accordance with applicable laws and their own policies.

We use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal information is restricted to authorized personnel, contractors, or service providers who need the information for legitimate operational, legal, support, or security purposes.

Although we take security seriously, no website, storage system, or online transmission method can be guaranteed to be completely secure.

We may use cookies, analytics tools, session technologies, and similar tracking tools to improve website functionality, remember user preferences, support security, and understand how visitors use our website.

These tools may help us measure performance, detect technical issues, improve content, and support fraud prevention or abuse monitoring.

You may control or disable certain cookies through your browser settings, although some parts of the website may not function properly if key cookies are disabled.

We retain personal information only for as long as reasonably necessary for booking administration, customer support, payment handling, legal compliance, dispute management, accounting, fraud prevention, fleet administration, and other legitimate business purposes.

Some data may be retained for longer periods where required by law, regulation, insurer requirements, audit obligations, tax rules, payment dispute rules, or ongoing claims and investigations.

Subject to applicable law, you may request access to personal information we hold about you.

You may request correction or updating of inaccurate or incomplete information.

You may request deletion of certain personal information where legally permitted and where retention is no longer necessary.

You may opt out of non-essential promotional communications at any time by following the unsubscribe method provided or by contacting us directly.

We may need to verify your identity before acting on certain privacy-related requests.

Depending on the tools, hosting, support systems, payment providers, and operational partners we use, personal information may be processed or stored in more than one country.

Where this occurs, we take reasonable steps to ensure that information is handled with appropriate safeguards and in line with applicable legal requirements.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, payment processes, website features, or operational practices.

Any updates will be posted on this page, and the updated version will apply from the effective date shown on the page or when otherwise required by law.

If you have questions about this Privacy Policy, your personal information, payment-related privacy concerns, or data handling practices, please contact our support team through the contact details provided on our website.

We will aim to respond within a reasonable time and help clarify any privacy-related concerns.